What is the primary goal of a greeting at the front desk?

What is the primary goal of a greeting at the front desk?

• A. To collect payment details before assisting.
• B. To create a positive first impression by quickly identifying needs, collecting essential information, and directing them appropriately.
• C. To interrupt and redirect calls as quickly as possible.
• D. To memorize the caller's full history before offering help.

Answer: (B)