Which rate is used when a guest notifies the property that they will be late?

Which rate is used when a guest notifies the property that they will be late?

• A. Day Rate
• B. Late Arrival
• C. Government Rate
• D. Promotional Rate

Answer: (B)

When a guest notifies the property they’ll be arriving after the usual check-in time, you use the Late Arrival rate. This designation signals that the room should be held for a late check-in, often with a guaranteed reservation, so the front desk can manage inventory and revenue appropriately. It’s distinct from a Day Rate (for daytime use), Government Rate (discount for government travelers), or Promotional Rate (a marketing-price offer). Using Late Arrival ensures the guest’s late arrival is accommodated without risking the room being released.

When a guest notifies the property they’ll be arriving after the usual check-in time, you use the Late Arrival rate. This designation signals that the room should be held for a late check-in, often with a guaranteed reservation, so the front desk can manage inventory and revenue appropriately. It’s distinct from a Day Rate (for daytime use), Government Rate (discount for government travelers), or Promotional Rate (a marketing-price offer). Using Late Arrival ensures the guest’s late arrival is accommodated without risking the room being released.