Which term describes staying past the scheduled checkout time?

Study for the START Front Desk Representative Course. Prepare with flashcards and multiple-choice questions, each with hints and explanations. Get ready for your exam!

Multiple Choice

Which term describes staying past the scheduled checkout time?

Explanation:
Late check-out describes staying past the scheduled checkout time. This term is used at front desks to indicate a guest will occupy the room beyond the standard departure hour, signaling that housekeeping and room turnover need to be adjusted and that any extensions may involve a fee or special approval. The other terms don’t fit this situation: stayover is a broader idea of remaining overnight, not specifically the time extension; walk-in refers to arriving without a reservation; and same day relates to the booking timing rather than extending the stay.

Late check-out describes staying past the scheduled checkout time. This term is used at front desks to indicate a guest will occupy the room beyond the standard departure hour, signaling that housekeeping and room turnover need to be adjusted and that any extensions may involve a fee or special approval. The other terms don’t fit this situation: stayover is a broader idea of remaining overnight, not specifically the time extension; walk-in refers to arriving without a reservation; and same day relates to the booking timing rather than extending the stay.

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