You must forward a call to a department, but the line is noisy. What is a recommended action?

You must forward a call to a department, but the line is noisy. What is a recommended action?

• A. Try to push the call through as fast as possible.
• B. Ignore the noise and proceed.
• C. Hang up and tell the caller to retry later.
• D. Acknowledge the issue, request the exact extension or department name, and place the call through when the line quality improves.

Answer: (D)