Ace the START Front Desk Rep Challenge 2026 – Unlock Your Customer Service Star Power!

Session length

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Which rate applies when there are two people in the room?

Day Rate

Late Arrival

Double Occupancy

The rate for two guests in one room is the double occupancy rate. This pricing is based on two people sharing the same space, and it’s the standard price when there are two occupants. Hotels often have a single occupancy rate for one person and may charge extra if more than two stay, but for two people, the double occupancy rate is the appropriate one.

Day Rate isn’t for overnight stays; it’s typically for daytime use of facilities or services. Late Arrival is about when you check in, not how much you’re charged. No-Show relates to missing the reservation and usually involves cancellation rules or fees, not the room rate for two occupants.

No-Show

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