Americans with Disabilities Act (ADA) requires hospitality providers to:

Americans with Disabilities Act (ADA) requires hospitality providers to:

• A. modify their practices, policies, and procedures to best serve people with disabilities
• B. provide free parking for disabled guests
• C. ignore accessibility requests
• D. limit service to able-bodied customers

Answer: (A)

The main idea here is that the ADA requires hospitality providers to make reasonable modifications to their practices, policies, and procedures so guests with disabilities can access and use services. This means removing barriers and adjusting how services are delivered—not about giving freebies, but about ensuring equal access. For example, providing accessible entrances or rooms, allowing service animals, offering information in accessible formats, and adapting service routines when a guest requests accommodations. The other options don’t fit because providing free parking isn’t mandated by the ADA, ignoring accessibility requests isn’t acceptable, and limiting service to able-bodied customers would be discriminatory and against the law.

The main idea here is that the ADA requires hospitality providers to make reasonable modifications to their practices, policies, and procedures so guests with disabilities can access and use services. This means removing barriers and adjusting how services are delivered—not about giving freebies, but about ensuring equal access. For example, providing accessible entrances or rooms, allowing service animals, offering information in accessible formats, and adapting service routines when a guest requests accommodations. The other options don’t fit because providing free parking isn’t mandated by the ADA, ignoring accessibility requests isn’t acceptable, and limiting service to able-bodied customers would be discriminatory and against the law.