In a multi-provider clinic, how should you route a patient when their preferred provider is unavailable?

In a multi-provider clinic, how should you route a patient when their preferred provider is unavailable?

• A. Schedule with the same provider next available, even if not compatible
• B. Offer the next available appointments with a compatible provider and obtain consent before changing providers
• C. Refuse to change providers and leave the appointment as is
• D. Direct the patient to a different clinic

Answer: (B)