Which term describes guests who show up without a prior reservation?

Study for the START Front Desk Representative Course. Prepare with flashcards and multiple-choice questions, each with hints and explanations. Get ready for your exam!

Multiple Choice

Which term describes guests who show up without a prior reservation?

Explanation:
Walk-in describes guests who arrive at the hotel without a prior reservation. They haven’t booked a room in advance, so the front desk checks current availability and offers the best option available, often with a walk-in rate. This is different from guests who have reservations, including situations where a VIP room is reserved for a specific guest, or someone might check in the same day but still has a formal booking. Late check-out, on the other hand, relates to departure time and isn’t about arriving without a reservation.

Walk-in describes guests who arrive at the hotel without a prior reservation. They haven’t booked a room in advance, so the front desk checks current availability and offers the best option available, often with a walk-in rate. This is different from guests who have reservations, including situations where a VIP room is reserved for a specific guest, or someone might check in the same day but still has a formal booking. Late check-out, on the other hand, relates to departure time and isn’t about arriving without a reservation.

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